GatoCare
Support
Need a hand with GatoCare? We're happy to help, most questions get a reply within a day or two.
Common questions
How do I manage or cancel my subscription?
Subscriptions are handled by the App Store or Google Play:
- iPhone / iPad: Settings → tap your name → Subscriptions → GatoCare.
- Android: Google Play → profile → Payments & subscriptions → Subscriptions → GatoCare.
When you cancel, you keep access until the end of the current billing period.
How do I restore a purchase?
Open GatoCare → Settings → Account → Restore purchases, while signed in with the same Apple ID or Google account you used to subscribe.
Will I lose my cats' records if my subscription ends?
No. Your records are never deleted because a subscription lapses, they stay available to view and export, and simply stop syncing until you resubscribe.
How do I back up or export my data?
Open GatoCare → Settings → Backup & restore to download a backup file, or restore from one.
How do I delete my account?
In the app you can delete cats, households, or your whole account. You can also email [email protected] and we'll remove your account and cloud data.